Bigpond users are facing sending receiving problem specially those who acceding Bigpond users through email apps like outlook thunderbird mac mail, mail washer etc. this problem comes when you are using VPN or your BigPond mail password is not updated.

Steps to update Bigpond password in mail apps
• Open the mail app
• Go to mail setting
• Select Bigpond mail account
• Choose server type imap or pop
• Go to server setting update Bigpond password
• Click save or done

If mail apps reject your Bigpond mail password, then use apps generated specific password. You have to visit Telstra or Bigpond website. Login to your account and generate apps pacific password.

steps
• Go to setting
• Click on account settings
• Click generate app pacific password
• Copy clip board and go to mail app settings and paste pacific password over there
• Click save or done
VPN issue

Using VPN can secure your network but change IP (internet protocol) address this can cause send and receive mail problem in Bigpond webmail account. Turn of the VPN while accessing Bigpond mail through apps like outlook, mac mail, thunderbird etc. Then you will be able to send and receive email without any error. For help you can contact Bigpond Customer Service.