If you are not able to send or receive emails on Telstra mail and we know this can disturb your both personal and business communication and this issue can cause incorrect server settings, internet problems, outdated passwords or temporary server outages but they can get fixed easily just by following a few steps that we mentioned below.
Steps to Fix Telstra Mail Sending and Receiving issue:
1. First, we have to check that you have a proper internet connection or not because unstable internet connection can stop emails from syncing, so restart your Wi-Fi router and switch network to test connectivity.
2. Next ensure that your Bigpond email address and password are entered correctly.
3. You also have to verify your incoming and outgoing server settings are correct because incorrect server settings can cause email delivery failure.
4. If you are login through a webmail browser then you have to clear your browsing history, cache and cookies before trying again.
5. Update your old emails app because old email apps may not sync properly with Telstra mail server.
6. Sometimes security software can also block outgoing or incoming email connections, so turn it off briefly and test your account.
Resolving Bigpond email send or receive problems quickly helps you to maintain smooth communication and prevents missed important messages but if you are still not able to send or receive email after trying all steps then may you need to contact Bigpond customer support.